Angry letter to Best Buy

The latest disgruntled customer letter writing campaign, e-mailed to various BestBuy departments this morning (you don't have to point out the futility, it's more cathartic than anything):

I ordered on-line a Lexmark all-in-one printer 8/14 which arrived via UPS 8/17 with a shattered glass scanner. I do not have a car and don't live near enough to a BestBuy to resolve this in person. My school starts 8/24 and I needed a printer by that date.

I called 1-888-bestbuy per the instructions on my receipt. I was re-routed 4 times before reaching the on-line customer service department. I was placed on hold two separate times for OVER 30 minutes. My call was even dropped once. Among the various departments I was routed to were computer hardware tech support and customer service receipts...does that even make sense? Aren't your representatives trained to route people correctly? Or are you hiring high-school dropouts unable to operate a phone set?

In all, I spent nearly 2 hours attempting to have the merchandise re-delivered to me. It finally took speaking to a supervisor to resolve this problem.

This was by far the worst customer service experience I have had outside of the DMV. BestBuy delivered a broken product; I was penalized for this in the time I wasted on the phone, the frustration I experienced, and the cost of shipping.

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I'll be adding this to the following previous campaigns:
- To the writers of "24" re: the need to escape the nuclear pigeon hole and invent a more subtle threat (such as an EMP)
- To the writers of "Grays Anatomy" re: the complete let-down that was the second season premiere (or was it the 3rd? The one where they're quarantined for some disease and having all kinds of lame flash backs)
- To Banana Republic re: the declining quality and design of their product and the need to introduce better designers and/or fire their old ones.
- To the City of Berkeley Supreme Court re: their mis-filing of my j-walking ticket as a traffic ticket "failure to yield to pedestrian" which resulted in a $400 increase in my car insurance, a $10 DMV fee to have my record corrected, and about 2 weeks of visits to the records department to locate the case and resolve it.
- To various shoe designers requesting that they introduce a brilliant blue, sued or soft flat leather, almond-toe ballet flat. This was sent first to Manolo as my favorite but least affordable designer, and second to Marc Jacobs as my favorite affordable (when on-sale) designer.